FAQ


Q: Should I be worried about my HoverWheelz exploding or catching on fire?

A: Absolutely not! Some low quality scooters sold by other retailers have caught fire in the past due to the use of inferior quality components, such as lithium-polymer batteries, knock-off motherboards, faulty wiring, and battery chargers that lack an overcharge protection cut off switch. ALL of our self-balancing scooters are UL approved and ONLY use what we are referred to as Grade A quality components, such as Samsung/LG lithium-ion batteries, Tao Tao motherboards, UL and FCC certified chargers, etc.

 

Q: Why should I buy from your site rather than somewhere else?

A: Unlike most online retailers, we are located right here in the U.S., which allows us to offer fast and friendly customer service. When you purchase from HoverWheelz, you can rest assured that you are buying the highest quality and safest self-balancing scooter on the market. We offer a 'no questions asked' return policy and also carry a large inventory of hoverboards at our Southern California warehouse so we can offer our customers the fastest delivery available, in as little as 3 business days.

 

Q: Once I order my board, how long before it arrives? 

A: With our Fast N Free Shipping, you'll receive your order in 3-7 business days!

 

Q: Can I learn to ride a HoverWheelz board?

A: Of course! Most users get comfortable riding within a few minutes and can master the controls in less than half an hour.

 

Q: How fast can it go?

A: Our HoverWheelz boards are limited to around 6 mph to keep you safe! But please be aware of your surroundings and ride safely at all times. We also recommend wearing property safety gear when riding (i.e. helmet, elbow-pads and knee-pads).

 

Q: Can I take my HoverWheelz board out in wet weather?

A: HoverWheelz boards are rated IP54 which means they can handle both dust and splashes of water. However, we recommend only riding in dry conditions.

 

Q: How long do the batteries last?

A: Our high quality Samsung batteries can last for up to 12.5 miles on a single charge!

 

Q: How long does it take to charge the batteries?

A: In a normal 110v outlet, between 2-3 hours - you'll be riding again in no time!

 

Q: Should I wear a helmet while riding it?

A: Yes, we recommend always wearing a safety helmet and other protective gear while riding.

 

Q: Is it legal to ride on the street or sidewalk?

A: Depending on where you live, they are usually allowed on sidewalks, but not public roads. All jurisdictions are different, so please check your local laws.

 

Q: Will I love my HoverWheelz?

A: We guarantee it!