If you are not completely satisfied with a product purchased from HoverWheelz, you may return it within 30 days of the delivery date for refund if qualified (eligibility conditions listed below). Defective items may be returned within 6 months of the delivery date. HoverWheelz will either repair or replace defective products at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 25% restocking fee. This fee does not apply to defective products returned within the HoverWheelz warranty period. For all returns, shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning a product to HoverWheelz is the responsibility of the customer. To get an RMA number please email us. This is required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.